Refund & Returns Policy

Shipovia is a logistics and marketplace technology provider. Refunds depend on the nature of the transaction.

Shipping Fees

• Shipping fees are non-refundable once a label is generated.
• Carrier errors may qualify for a claim review.

Marketplace Orders

• Sellers control product return policies.
• Shipovia is not responsible for seller refunds but assists dispute resolution.

Failed Deliveries

If a shipment fails due to:

• Incorrect address
• Customs seizure
• Prohibited items

Refunds may NOT be issued.